Shire House Residential Care Home, Lyme Regis

About Shire House

Shire House Residential Care Home was purchased in August 2017 by Chris and Lorraine Nichols who are also the directors of the company (Sentry Care Ltd) with Chris being the “Responsible Individual”.

The directors can be contacted at Sidmouth Road, Lyme Regis.

 

Our Aims And Objectives

The aims and objectives of Sentry Care Ltd are to provide a homely, safe and caring environment for older people, respecting their right to choose their own lifestyle and actively supporting them to realise their aspirations.

This is achieved by offering residents independence and privacy, companionship, comfort and care. Our focus is on enhancing quality of life by setting the style and tone of the home in terms of its efficiency and probity, showing concern for residents and staff and its relationship with the community.

To receive a copy of our most recent Inspection Report or a sample contract, please contact the manager.

Our Service Users' Guide and our Statement of Purpose are both available for download (Adobe pdf format).

 

Our Management And Administration

We know that the leadership of the home is critical to all its operations. To provide leadership of the quality required, we will do the following:

  • Engage a registered manager who is qualified, competent and experienced for the task.
  • Aim for a management approach which creates an open, positive and inclusive atmosphere.
  • Install and operate effective quality assurance and quality monitoring systems.
  • Work to accounting and financial procedures that safeguard residents' interests.
  • Offer residents appropriate assistance in the management of their personal finances.
  • Supervise all staff and voluntary workers regularly and carefully.
  • Keep up-to-date and accurate records on all aspects of the home and its residents.
  • Ensure that the health, safety and welfare of residents and staff are promoted and protected.

 

Shire House Residential Care Home, Lyme Regis

Our Staff

Our staff play a very important role in residents' welfare and we have the following members of our team to look after our residents:

  • Marie Bunao, our manager, is responsible for the day to day running of Shire House. Marie has a Level 4 NVQ in Care and Level 4 Leadership and Management in Care (LMC)
  • Five senior carers and four care assistants all have NVQ’s in Care
  • Caroline, our Events Organiser, is here Monday to Fridays in the afternoon
  • There are two cooks, a housekeeper, handyman and gardener

We employ staff in sufficient numbers and with the relevant mix of skills to meet residents' needs, and provide at all times an appropriate number of staff with qualifications in health and social care.

By observing recruitment policies and practices which both respect equal opportunities and protect residents' safety and welfare we offer our staff a range of training which is relevant to their induction, foundation experience and further development.


Fees At Shire House

Fees range from £675 to £850 per week (depending on care needs and size of accommodation), and we ask that you discuss individual requirements with the manager.

 

Data Protection

In accordance with the Data Protection Act 1998, all residents are entitled to read their personal file.

 

Concerns & Complaints

Despite everything that we do to provide a secure environment, it is acknowledged that some residents may become dissatisfied from time to time.  In these cases we will do the following:

  • Provide, and where necessary, operate a simple, clear and accessible complaints procedure
  • Take all the necessary action to protect residents' legal rights
  • Make all possible efforts to protect residents from every sort of abuse
  • Ensure that residents, their relatives and advocates, are aware of the Complaints Process
  • Provide a full copy of our complaints procedure when requested

Should anyone have concerns that they wish to discuss, a list of contacts is provided as part of this document and in the Welcome Pack, as well as being on display in the home.

If you require advocacy service, please contact the Independent Advocacy Service.

The Care Quality Commission are responsible for inspecting the home, and can be contacted if any concerns you may have about the management and running of the home have not been resolved to your satisfaction by the Management and Directors. They can be contacted at: Care Quality Commission National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA. Telephone: 03000 616161.